from Jeremiah Grabowski, PhD, Dean of Online Learning

Hi Faculty,

A couple updates today. First, the Online Learning Staff has expanded our hours of service to 8am-6pm M-F, and a staff member “on call” nights and weekends monitoring the email address. We will get back to you ASAP if you contact us via the email address.

Next, with the decision to move the rest of the semester online, we’ve received several questions regarding Proctorio, our remote exam proctoring solution. Todays update is concentrated on providing you more resources on Proctorio.

How does it work?

Proctorio uses artificial intelligence, machine learning, and facial detection technologies to achieve consistent and reliable monitoring and validation of test-taker identities and activity.

How secure can I make my exam?
Depending upon the exam settings controlled by individual instructors, Proctorio can record the students’ identity via webcam and capture the audio via internal or external (USB) microphone, allowing the faculty member to listen to the test taker’s exam environment. Instructors also have control over the recording, lock-down, verification, and in-quiz options.

As mentioned in an earlier message from Faculty Senate, we ask faculty to carefully consider what options to use. Students may have less-than-ideal testing situations (others in the house, pets, etc.) which may flag false positives.

What kind of computer do students need?

Proctorio’s modest requirements can accommodate computers as old as 10 years; Proctorio is compatible with Windows 7+, macOS 10.11+, Ubuntu 18.04+, and Chrome 58+ operating systems. It requires the use of theGoogle Chrome web browser and the installation of the Proctorio extension.

Can students use a mobile phone to take a test?
Students can’t take exams via iPhone, iPad, Android device, etc.

What if a student doesn’t have reliable internet or technology at home?
The IT department worked with our facilities and custodial staff to create a “socially distanced” computer lab in the lower level of the library. The computers are spread far enough apart (more than 6ft) and the custodial staff have been tasked with cleaning and disinfecting the area multiple times a day. The computer lab has all required software a student may need. We are confident this space is safe, clean, and will meet student’s technology needs. All they need to bring is their D’Youville ID card.

Can your staff verify if a student REALLY had an issue?
Anomalies we can investigate are, but are not limited to:

  • Internet outage e.g. “I lost internet while taking the test”
  • Computer malfunctions e.g. “my computer turned off by itself”, “my computer froze, and I had to restart it”
  • Browser glitches e.g. “the browser was not responding, and I had to close everything”
  • Device duality e.g. “Opening Canvas on a phone while taking a Proctored Quiz”

Some additional resources:

Thank you all for your patience as we continue to work through these together. Please let me know if you have additional questions or concerns.



Jeremiah Grabowski, PhD
Dean of Online Learning
Online Learning

120 Koessler Administration Building
716-829-8392 |

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